Return & Exchange Policy
At Negomi Swimwear, we want you to love your purchase. In accordance with Australian Consumer Law, we may offer an exchange, repair, or refund for your purchase, subject to the terms and conditions below.
Return Eligibility
- All items must be received by us within 30 days of purchase. We recommend trying on your items as soon as they arrive to ensure they can be returned within the accepted period.
- Items must be returned unworn, unwashed, and in their original condition with all tags attached.
- Swimwear briefs and one-pieces must be tried on with underwear and returned with tags and the protective hygiene strip intact. Returns will not be accepted if the strip is removed or altered, or if the item shows signs of wear. This is strictly enforced to maintain hygiene standards.
- Sale items or items marked as discounted or SALE outside of a sale period are not eligible for a refund.
How to Make a Return or Exchange
- Ensure your items meet the return eligibility requirements above.
- Make a note of your order number to include in your return request. You can locate it in your order confirmation email.
- Email your return request with the above order details to hello@negomiswimwear.com
Return Shipping Fees
Return shipping is the responsibility of the customer. While we would love to offer free returns, our small business is unable to cover this cost.
- After submitting your return request, you may ship via your preferred carrier.
- Ensure the service includes a tracking number, as packages are not our responsibility until they arrive at our warehouse.
We encourage checking your size before ordering to help avoid returns.
Refunds
- Refunds do not include shipping fees.
- Once your return is received and inspected, refunds are processed within 5 business days.
- PayPal payments: You will receive a confirmation email from PayPal.
- Afterpay Payments: You will receive a confirmation email from Afterpay
- Funds should appear in your account within 3–5 business days after processing.